Wednesday, May 8, 2013

Expertise? Yes, I'll have some



Last week I reached my own 25th anniversary working for IBM (imagine joining IBM on May 2nd 1988, being immediately sent to Rochester Minnesota, and having a mysterious future system go from rumor to real overnight!)

Working my entire IBM career in and around AS/400, iSeries and IBM i (and their users) has illuminated many wonderful things, the most profound being: truly brilliant and fiercely dedicated people.

In my last post I talked about the advantage of integration. What I did not say is, the expertise and wisdom of thousands of scientists, engineers and business folks are integrated into the IBM i platform. Maybe THAT is the real magic!


What is wisdom anyway?  Personally, I define and test wisdom using the following equation:


wisdom   =  knowledge  X  experience  X  time


To be considered truly wise, you must have the appropriate amount of knowledge for sure, but this is not enough. You must also have experience. In other words, you better have applied your knowledge in a practical and meaningful way.

Furthermore, it is a stretch to claim "wisdom" by only applying the knowledge once or twice. Ah, to be truly considered wise, you must have applied the knowledge many times, in many different circumstances, under many different conditions. As a corollary, I was once told that no one can be considered wise unless they have lived 50 years; I better leave that notion for a different conversation...

For sure the IBM i platform embodies the wisdom of IBMers, business partners and users from around the world. But the system is also surrounded by a team of people with an unrivaled breadth and depth in all things technical.



IBM STG Lab Services


Within IBM Systems and Technology Group exists a set of technical consultants whose sole mission is to ensure the success of IBM i users. That team is known as Lab Services.

As a member of the Lab Services team, I can state that we are here to guide you, educate you and provide services to you. We are here to connect the dots between Power Systems and IBM i, and between IBM i and DB2. Connect the dots between systems and storage, and determine what needs to be real and what can be virtual. We can separate, or combine blue sky and clouds.

When it comes to helping clients get the most out of their IBM i system and related business solutions, IBM STG Lab Services has the knowledge, the experience and the time.


If you would like to tap into this wisdom, please reach out to our business manager, Mark Even (even AT us.ibm.com).

And if you have a comment or success story to share, please join the conversation on facebook, where the IBM i 25th anniversary celebration continues.


Wednesday, April 24, 2013

SEE



Simple

Efficient

Effective


These are the attributes sought out in almost everything we acquire and use to solve problems.

These are the attributes of an "appliance".

These are the attributes of the system known as "IBM i".

But what is the magic, the special sauce, the pixie dust that makes "IBM i" simple, efficient and effective?

Before I reveal the answer, let me tell a story that represents a situation I find myself in all too often. Maybe the scenario will help you too!
____



An organization is in the process of evaluating a new and/or different business application to meet their needs. Whether the application is purchased or built is irrelevant to the conversation.

Assume that the application can be stood up on any of the common hardware and operating system stacks available today. In other words, the same application serves the business whether installed on Intel/Windows, Intel/UNIX, Intel/Linux, Power/AIX, Power/Linux, or Power/IBM i. You get the idea.

Once the application is chosen, the hardware and operating system arguments discussions begin. The various factions and alliances form up and make themselves known. The assumptions and so called "best practices" begin to manifest around every corner.

"UNIX is open"    "Linux is cheaper"

"Intel powers the most cost effective servers"

"Everyone knows that the application will work best on HP/Oracle"

"HA! IBM Power systems running AIX are more robust and scalable"


Now the database heavies show up. Their focus is only on data management and serving (and the requisite administration of such things).

"I don't care what hardware you run on, Oracle runs the app most effectively"

"If we are running the app on Windows, we absolutely have to use SQL Server"

"Obviously DB2 is the preferred database management system for this application"


Usually at this point, the organization's business leaders are thoroughly confused (and the respective hardware and software vendors haven't shown up yet)!

Off in the corner is a lone IT person; someone who has been around for 20+ years systematically providing value. This person has been solving business problems with the AS/400, then iSeries, then IBM i all along the organization’s 25 year growth curve.

This person knows what simple, efficient and effective really mean. This person realizes a terrible mistake is about to be made.

The lone IT person reaches out for help...
____


In writing this, I now realize it's been more than 6 years since I first constructed the thought provoking and repeatable response to the situation I describe above.  You see, if the application can run on any hardware, why run it on Power?   If the application can run in any operating system, why run it in IBM i?  If the application can use any relational database management system, why use DB2?

To answer these questions separately invites attack from all sides, including from so called colleagues and partners. To answer these questions holistically - well that's a game changer.
____


Through the power of networking (and some good luck), the lone IT person finds me. After an urgent phone conversation describing how the new platform search is about to throw out their beloved AS/400 for something “new and modern”, a strategy is put in place; a strategy that will neutralize the piecemeal competitors by revealing advanced technology, while illuminating the elegance of meeting all the requirements with a unified solution.
____


Given a choice, my strategy will always include getting in front of the organization’s leaders who are charged with making both the technical decision and the financial decision. It is advantageous to have the naysayers in the room too. After all, we should keep our friends close and our enemies closer.

While I have the rapt attention of the decision makers, each layer of the stack infrastructure is looked at through the lens of "IBM i". But keep in mind, employing this technique alone is doomed to failure. In other words, when talking about hardware, the propeller heads will crush you with speeds and feeds, and the accountants will pound you with acquisition costs. When talking about the operating system, the UNIX, Linux, Windows chorus will shout you down and press you into silence. And when talking about database, the Oracle, SQL Server and DB2 administrators will pile on and suffocate you with techno-speak involving strange acronyms, code words and something about creating spaces.

Even though you’ll be told there is a “better”, “cheaper”, “modern” alternative for each, never fear, due diligence must be done on each of these levels. The requirements for hardware, operating system and database must not be overlooked, nor under estimated. The unique attributes of the “IBM i system” at each level are fundamental to the solution and the audience must be exposed to them accordingly.
____ 


My presentation to the somewhat skeptical and possibly hostile audience proceeds in this fashion... 

All business solutions (read applications) need a solid, yet flexible foundation. IBM definitely can provide that.  Check.



Proceeding from the bottom up…

Illuminate and illustrate the features, functions and benefits of Power Systems (i.e. the hardware). Check.


Illuminate and illustrate the features, functions and benefits of IBM i (i.e. the OS). Check.



Illuminate and illustrate the features, functions and benefits of DB2 for i (i.e. the RDBMS). Check.




The advanced technology represented within the heretofore under appreciated system is now getting some attention. The audience begins to see their “legacy” system in a new and brilliant light. I catch a low, almost inaudible comment from a corner of the room, “wow, we have this? I didn’t know all this was in there, cool.”

But not so fast, the sundry factions represented in the audience have a counter and retort for each respective level of the stack. They sense a "me too" argument that can turn in their favor.

Meanwhile, the real audience - the decision makers that need to see the light, are still blind, searching for my hand and the promise of salvation.

Anticipating the mood and position of the audience, I pose the setup question:

If there is another, perfectly acceptable alternative for the hardware, the operating system and the database management system respectively, what’s the advantage of going with IBM i?
 


And I slowly reveal the answer…


____


Every IT vendor, including IBM, continues to seek a level of deep and profound integration that results in efficiency and cost effectiveness. They search for integration that will hide complexity and time consuming administration. In most cases, they search in vain.

Integration is not an afterthought, it happens from the beginning, and is sustained throughout.

Integration is not a marketing magic trick, it’s real, and it’s sustainable.

Integration does not happen by accident, it happens on purpose through vision and foresight.




In 1988, the platform introduced to the world as the Application System/400 was viewed as the paragon of integration – far surpassing anything in existence. The innovative and unique idea of hardware, operating system, database and solution seamlessly woven together as the IBM i system continues to be exploited twenty-five years later by tens of thousands of businesses around the world. 

The notion of a simple, efficient and effective system never goes out of style.
____ 


Why IBM i?

You SEE, it's all about the INTEGRATION. 


For more of the IBM i discussion and celebration look here.

If you are still a bit confused about DB2 for i, go back and read this.  And of course, feel free to reach out...